I hereby confirm on this day that I wish to sign an electricity contract as of today’s date, date, and I confirm that I have read Cheap Energy AB’s terms and conditions at https://en.cheapenergy.se/vara-villkor_2023_04_01 as well as all of the text below. I hereby approve my new contract with Cheap Energy AB and understand that this makes me liable for payment of future electricity supply invoices. I approve the following contract with Cheap Energy AB (559261-5081), or the party appointed by Cheap Energy AB to act on its behalf, and I hereby grant them power of attorney to obtain information about my electricity network contract and electricity supply contract, as well as the right to terminate my existing electricity contract. I also approve today’s signed electricity contract and the energy invoicing service in relation to the associated electricity network invoice, as well as the associated terms and conditions at http://www.cheapenergy.se/vara-villkor_2023_04_01/. I have read, understood and approved section 15.1 in Cheap Energy AB’s contractual terms and conditions regarding variable price contracts. I hereby grant power of attorney to Cheap Energy AB to perform a change of address in relation to my existing electricity network contract and electricity supply contract, and to invoice this as an energy invoice. This applies from the date on which this contract is signed. If the customer specifies a start date in the contract above, this contract will be commenced by Cheap Energy AB on the chosen date, and the customer is responsible and liable for payment of any penalty/breach fees from other electricity companies. The same applies if the installation ID is not entered or is entered incorrectly. Prices applicable under fixed price contracts may change throughout the entire contract period if changes occur to statutory prices/costs such as electricity certificates, SvK fee or VAT. This power of attorney applies to all of the customer’s installations. Cheap Energy AB has the right to contact my electricity network owner and act on my behalf with regard to moving to a new address or a change of owner, and has the right to obtain information about my installation at my address. The power of attorney also applies with regard to moving to a new address. All prices shown above are stated inclusive of VAT for private customers. Prices for business customers are stated exclusive of electricity certificate and VAT. In connection with a move to a new address, we need to receive the relevant details at least 7 days prior to the desired supply start date. The latest start date for the newly signed electricity contract is no later than 3 months from today’s date. Payment terms: The due date is stated on the invoice. Invoice interval: Monthly. A customary credit check will be performed. Right of withdrawal for private customers: When you have received confirmation of the contract, you have 14 days’ right of withdrawal. Business customers do not have any right of withdrawal. Please call Customer Service on 010-405 41 80, or use the Swedish Consumer Agency’s standard form for withdrawal, which can be found on our website. Consumer rights: Information about consumer rights, complaints and organisations that can be contacted for guidance, assistance with dispute resolution and independent energy advice is available at www.cheapenergy.se/konsumentratt. This information can also be obtained from Customer Service by calling 010-405 41 80.
20. Information pursuant to chapter 11, section 13 of the Swedish Electricity Act:
1. Cheap Energy AB, 559261-5081, 010-405 41 80, www.cheapenergy.se.
2. Cheap Energy AB’s undertaking in relation to the end customer is to supply electricity during the agreed period according to the signed contract. The agreed price and period are specified in the contract as well as in the contractual terms and conditions. The undertaking also includes the provision of customer service and advice in relation to energy issues and issues concerning consumer rights.
3. The date of the signing of the contract is specified in the signed contract with the Customer, and unless the customer requests another date, supply will be commenced 14 days after the date of the signing of the contract. The exact date is specified in the text box entitled “My start-up date” on the order page.
4. Prices for all products are available at: https://www.cheapenergy.se/teckna-elavtal/.
5. Invoicing terms are invoicing in arrears on a monthly basis, and the payment period provided is at least 20 days.
6-8. The notice period is specified in each individual contract. If notice of termination is not provided by a Business Customer, or by an agent with power of attorney, before the notice period comes into effect, the business contract automatically converts to a Variable Current Rate contract, which is a variable price contract that is valid until further notice, with a notice period of 12 months. If notice of termination is not provided by a Private Customer, or by an agent, before the notice period comes into effect, the Private Customer converts to a Variable Current Rate contract, which is a variable price contract that is valid until further notice, with a notice period of 1 month.
9. See section 18 in Cheap Energy AB’s contractual terms and conditions for details of breach fees.
10. If Cheap Energy AB does not fulfil its undertaking under the contract, the customer is entitled to compensation up to a maximum amount of SEK 5,000 incl. VAT.
11. Pursuant to chapter 11, section 18 of the Swedish Electricity Act, electricity suppliers and network concession holders who enter into contracts with consumers shall publish clear information on their websites regarding:
11.1. Consumer rights:
The customer shall in the first instance contact our Customer Service. The customer can call us during our opening hours, which can be found on our website. The phone number to our switchboard is 010-405 41 80. More information is available at: https://www.cheapenergy.se/kundservice/.
11.2. How consumers can submit a complaint:
Complaints and claims for damages: If, after speaking with our Customer Service, you are still not satisfied, you can submit a formal complaint to our Customer Service. The complaint form can be obtained by calling our Customer Service on 010-405 41 80. The complaint will then be handled by our complaints department.
11.3. and 11.4. Information regarding organisations that consumers can contact for information, assistance with dispute resolution and independent user advice regarding available energy efficiency measures and comparison profiles:
External advice and dispute resolution: If you wish to proceed further and receive impartial advice regarding your case, there are a number of external organisations you can contact. Their assignment is to assist you based on applicable legislation regarding consumer rights. You can contact the following organisations for impartial advice and independent user guidance:
Municipal consumer advisors: http://www.konsumentverket.se/for-konsument/. Most Swedish municipalities provide free access to municipal consumer advisors, from whom you can receive advice if you have become involved in a dispute with a company. Call your local municipality for more information and contact details.
The Swedish Energy Markets Inspectorate: www.ei.se. This is an authority you can contact if you wish to have your case tried. The Swedish Energy Markets Inspectorate (EI) is the supervisory authority responsible for ensuring that the markets for electricity, natural gas and district heating function as well as possible. For example, they supervise the network companies’ fees and the quality of supply in the electricity network. You can contact them if, for example, you wish to receive an assessment of whether a connection fee is reasonable.
The Swedish National Board for Consumer Disputes: www.arn.se. The Swedish National Board for Consumer Disputes (ARN) is a public authority that impartially tries disputes between consumers and business operators on a free-of-charge basis. You can contact them if you are not satisfied with a decision you have received.
Swedish Courts: http://domstol.se. It is also possible to have a dispute settled in a general court of law, for example if a party fails to comply with a decision made by the Swedish National Board for Consumer Disputes, in which case the District Court is the first instance. Swedish courts are objective and impartial.
The following organisations can be contacted for information about various energy efficiency measures and comparison profiles:
The Swedish Energy Agency: www.energimyndigheten.se.
Cheap Energy: Please feel free to call us or send us an email or letter – we will do our best to help you find the right independent energy advisor in your municipality.
21. If the customer so wishes, Cheap Energy AB’s contractual terms and conditions can also be sent via the postal service or via email or text message. They can also be collected from Cheap Energy AB’s office. Information regarding the contractual terms and conditions and the information pursuant to the first paragraph shall be provided to the consumer before the contract is entered into or confirmed (Swedish Act 2016:914). This obligation has hereby been fulfilled by Cheap Energy AB and is confirmed by the customer when the contract is approved.
23. Information regarding Cheap Energy AB’s processing of personal data – GDPR:
Cheap Energy AB needs to save and process personal data concerning you, such as your name, address, personal ID number, phone number, email address, meter number, installation ID, consumption statistics, etc. The purpose of such processing is to enable fulfilment of our undertakings in relation to you; to manage and administer fault reports; to manage and administer changes of electricity contract; to enable management of your installation in our system; to facilitate contact with you; to provide users with access to “My Pages”; to administer various communication and payment alternatives; to produce documentation in connection with invoicing and accounting; to manage and administer job applications; to maintain statistics; to perform customer surveys and analyses; and to facilitate summary invoicing of electricity network invoices. Cheap Energy AB has obtained your data from you as a data subject to enable conclusion of a contract with us and to provide you with the opportunity to use our services. If you, as a data subject, do not provide us with your personal data, we cannot register you as a customer, and you will not be able to use our services. Cheap Energy AB also obtains information from the Swedish population register. We comply with applicable data protection legislation at any given time in connection with all processing of personal data. The lawful basis for our processing of your personal data is the fulfilment of legal obligations and performance of contract. Your data will be saved as long as you are a customer of Cheap Energy AB, or longer if so required by law (e.g. pursuant to the Swedish Archives Act or the Swedish Accounting Act). The personal data which Cheap Energy AB processes concerning you is shared with the processors we use to enable provision of our services and fulfilment of our obligations in relation to you. We may also share your personal data with a third party if we are obligated by law to do so. However, we will never transfer your data to a country outside the EU/EEA. The controller in relation to the processing of your personal data is Cheap Energy AB, Box 285, 244 02 Furulund, Sweden. You have the right to contact us if you wish to receive details of the data we possess concerning you. You also have the right to request rectification, transmission or erasure of your data or to request that we restrict the processing, as well as the right to object to the processing. The simplest way to exercise any of these rights is to contact our Customer Service via telephone (010-405 41 80) or email (kundservice@cheapenergy.se). If you are dissatisfied with our processing of your personal data, you have the right to submit a complaint to the Swedish Authority for Privacy Protection (IMY), which is the independent supervisory authority in Sweden.
