In the first instance, turn to our customer service. Call us during our opening hours, which you’ll find through our Customer Service link. Or feel free to call us on 010 405 41 80. The terms and conditions of our deal can be found on our terms and conditions.
If you’re still not happy, having spoken to our customer service, you can send a claim to our customer service. To get the form, contact customer service on 010 405 41 80. The claim will then be handled by our claims department.
If you want to take your case further for impartial advice, there are several external parties to turn to. Their job is to help you, based on consumer legislation.
You can turn to these bodies for impartial advice and independent user advice
Municipal consumer advisors
https://www.konsumentverket.se/for-konsument/
Municipal consumer advisors are available in most municipalities, and their services are free. You can get advice if you have ended up in a dispute with a business. Call your municipality for further information and contact details.
The Swedish Energy Markets Inspectorate
You can have a case tried here
http://www.ei.se
The Swedish Energy Markets Inspectorate is a supervisory authority for the electricity, natural gas and district heating markets, ensuring that they work as well as possible. For instance, they inspect network owners’ fees, and the quality the networks deliver. You can contact them if you want to try whether a connection fee is reasonable, for instance.
National Board for Consumer Complaints
www.arn.se
The National Board for Consumer Complaints (ARN) is a state authority that tries disputes between businesses and consumers impartially, for free. You can contact them if you are unsatisfied with a decision.
Swedish National Courts Administration
http://domstol.se
You can also try any dispute in a general court, for instance if one party isn’t adhering to the National Board for Consumer Complaints’ decision. The district court is then the first port of call. The court is objective and impartial.
Independent user advice where you can get information about various energy efficiency measures and comparison profiles.
The Swedish Energy Agency
http://www.energimyndigheten.se/energieffektivisering/hemmet/10-snabba-energispartips/
Cheap Energy
Call, email, or send us a letter, and we can help you to find the right independent energy advisor in your municipality.
Being a customer with us should be safe and simple. So we would love to know if we haven’t been able to meet your expectations. If you’re not happy, there are a number of ways for you to get help.
Send an email to our customer service on kundservice@cheapenergy.se or call 010 405 41 80, and tell us your views.
Before you sign your energy contract, regardless of whether it’s over the phone, online or verbally, you should make sure that you get the following information, as per chapter 11 of the Special Regulations Concerning the Transfer and Delivery of Electricity to Consumers:
§ 13 A contract between a consumer and an energy supplier should include details of
Information about the terms, conditions and details as per the first paragraph should be provided to the consumer before the agreement is entered into or confirmed. Act (2011:712).
There are a number of independent bodies that can help you, such as
The Swedish Energy Agency
You can get energy and climate advice from the Swedish Energy Agency
The Swedish Energy Agency’s website
http://www.energimyndigheten.se/energieffektivisering/hemmet/10-snabba-energispartips/
Cheap Energy AB
Call, email, or send us a letter, and we can help you to find the right independent energy advisor in your municipality
The Swedish Energy Markets Inspectorate (EI)
EI is the supervisory authority for the energy market. You can contact EI if you have views and/or complaints about electricity network tariffs, connection fees, or the quality delivered through the electricity network.
The Swedish Energy Markets Inspectorate’s website
Municipal energy advisors
You can get energy and climate advice from your municipality’s energy advisor.
Municipal consumer advisors
You can get support when you have complaints or a dispute with a company from your municipality’s consumer advisor.
National Board for Consumer Complaints (ARN)
ARN is the state authority that tries disputes between businesses and consumers.
The National Board for Consumer Complaints’ website
Court
You can also try any dispute in a general court (district court). First, however, you should get in touch with an attorney, such as a barrister, who can assess your case.
Swedish National Courts Administration’s website
Chapter 11 of the Electricity Act regulates your rights as a consumer.
Consumer rights as per chapter 11
You can read the Electricity Act in its entirety here
The Scandinavian residual mix for 2019 consists of 5.31 % renewably produced electricity, 48.17 % nuclear power, and 46.52 % fossil-produced electricity. The environmental impact of the Scandinavian residual mix is 338.53 g/CO2 per kWh.
